Are you having trouble downloading or viewing a PDF file from our website? You might not be able to access a file because of settings, software, or the browser on your computer. Please try one or more of the solutions below.

Install Adobe Acrobat Reader

If you don’t already have the free Adobe Acrobat Reader installed on your computer, download it now from the Adobe website and follow the step-by-step installation instructions. When you want to open a PDF document that’s saved to your computer, it should now open using the Adobe Acrobat Reader.

Update or Reinstall Adobe Reader/Acrobat

If you have Adobe Acrobat Reader on your computer but it doesn’t seem to be working properly, you might need to update it to the latest version or reinstall it to make repairs. Follow the instructions on the Adobe website to check for updates or do a repair installation.

Updating Reader or Acrobat can also help a PDF display in your web browser. If you continue to have trouble viewing a PDF online, continue to the next section.

Use a Different Browser

According to Adobe, settings on your computer related to security can prevent you from viewing a PDF online. For a quick fix, try opening the file in a different browser (Chrome, Firefox, Internet Explorer, or Safari). Learn more about adjusting your browser to view a PDF.

Contact Us

If you’re still having difficulty accessing a resource after troubleshooting with these tips, please contact us to request additional assistance.