Returns Policy for the Core Knowledge Store
We are dedicated to providing you with high-quality materials and customer service. Before purchasing Core Knowledge® materials, please review our returns policy.
We accept returns within 30 days of receipt.
Please inspect your order immediately upon receipt.
Please open all packages promptly upon arrival and check the contents against the packing slip included in your order.
- Returns and Exchanges
You may exchange or return items for store credit within 30 days of receipt. For standard exchanges, shipping charges will apply for the replacement item. - Mistaken, Defective, or Damaged Goods
If you find that there has been a shipping error (item not received, wrong item, wrong quantity, etc.), or you have received a damaged or defective product, you are welcome to request an exchange or a refund within 30 days of receipt. For a damaged or defective item, we may ask you to provide photos of the damaged item or ship it back to us. Please report any defective or damaged goods promptly so that we can work quickly to resolve the issue and prevent such problems in the future. Shipping charges are not refundable. - Sets and Kits
When returning a product purchased as a kit or set, all components must be returned together. - Items Not Accepted for Return
Shrink-wrapped and software items that have been opened are not returnable. Returns from resellers are also not accepted.
To process an exchange or return:
Please contact Customer Service. Call (800) 238-3233 or click the button below.
You will need to provide:
- Your name, address, and Customer ID number or invoice number
- Reason for return or exchange
We will work with you to determine the best way to return items to us if necessary, and, if applicable, to get replacement items to you as soon as possible.